Términos del servicio

1. Acceptance

By accessing or using Hremia, or by signing an order form that references these terms, you agree to be bound by them. If you accept on behalf of an organisation, you represent that you have authority to bind it. If you do not agree, do not use the service.

2. The service

Hremia provides an AI wellbeing companion and a confidential speak-up channel, together with related administration and analytics for employer customers. The service is designed to offer support, not surveillance, and the substance of employee conversations is encrypted and isolated. Features may evolve over time.

3. Acceptable use

You agree not to:

• use the service unlawfully, or to harass, harm or surveil individuals;
• attempt to access employee conversation content you are not entitled to;
• probe, scan, reverse-engineer or disrupt the service or its security; or
• upload malicious code or infringe the rights of others.

4. Accounts & roles

Access is governed by role-based permissions. You are responsible for safeguarding credentials, for activity under your account, and for ensuring that the people you invite use the service in line with these terms and applicable law.

5. Availability

We work to keep the service available and performant, but we do not warrant uninterrupted or error-free operation. Maintenance, updates and factors beyond our reasonable control may affect availability. Any committed service levels are set out in the applicable order form.

6. Intellectual property

Hremia and its licensors retain all rights in the platform, software, models and brand. You retain rights in your own data. We grant you a limited, non-exclusive, non-transferable right to use the service for your internal business purposes during the term.

7. Disclaimers

The service is not a medical device and does not provide medical, clinical or emergency care. It does not replace professional advice or crisis services. To the maximum extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind.

8. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue or data. Each party's aggregate liability is limited as set out in the applicable order form. Nothing limits liability that cannot be limited under law.

9. Governing law

These terms are governed by the laws of Greece and applicable European Union law, and the courts of Greece have exclusive jurisdiction, without prejudice to any mandatory consumer-protection rights you may have where you reside.

10. Changes

We may update these terms from time to time. Material changes will be notified in advance, and continued use after the effective date constitutes acceptance.

11. Contact

Questions about these terms? Write to legal@hremia.eu.

EU-first · Support, not surveillance.